Rental terms & conditions
The small print
By hiring equipment from Isle Audio, the client agrees to the following.
- 01
Payment
Full payment is required on delivery or prior to setup, unless otherwise agreed in advance. Cash is our preferred method of payment, although bank transfer may also be accepted. Any booking will only be confirmed once a deposit has been received, where applicable.
- 02
Security deposit
A refundable security deposit may be required depending on the equipment hired. This deposit will be returned once all equipment has been collected and checked by our team. In the event of any loss or damage, the cost of repair or replacement will be deducted from the deposit, and if necessary, further charges may apply.
- 03
Rental period
The standard rental period is 24 hours unless otherwise agreed. Equipment not ready for collection at the agreed time may result in additional charges.
- 04
Delivery and setup
Isle Audio will deliver and, where agreed, set up the equipment at the specified location and time. The client is responsible for ensuring that access is clear, safe, and suitable for setup. Any delays, difficult access, or additional waiting time may result in extra charges.
- 05
Responsibility for the equipment
From the moment of delivery until collection, the client assumes full responsibility for the equipment. All items must be kept safe, secure, and protected from damage at all times. Equipment must not be left unattended in unsecured or public areas and must be kept away from water, excessive heat, and unsuitable conditions.
- 06
Loss and damage
Any loss, theft, or damage to the equipment during the rental period will be charged at full repair or replacement cost. This includes, but is not limited to, damage caused by liquids, misuse, negligence, or unstable power sources.
- 07
Power
The client is responsible for providing a stable and suitable power supply. Isle Audio cannot be held responsible for any issues arising from faulty or inconsistent power, including the use of generators or non-standard electrical setups. All equipment must be used only for its intended purpose.
- 08
Cancellations
Cancellations made within 24 to 48 hours of the agreed booking time may be charged in full. Any deposits paid are non-refundable unless otherwise agreed.
- 09
Support and call-outs
While we aim to be available for support when needed, additional call-outs, particularly late-night visits or extra trips to the location, may incur additional fees.
- 10
Liability
Isle Audio accepts no liability for any interruption to an event caused by misuse of equipment, power failure, or external conditions beyond our control. We are not responsible for any indirect or consequential losses arising from the use or failure of the equipment.
- 11
Right to refuse
We reserve the right to refuse service or remove equipment without refund if conditions are deemed unsafe, if equipment is being misused, or if payment has not been made in accordance with these terms.
Ibiza — 2026